Terms of Service

A. Introduction

Welcome to our official website, this website is operated by MUDDY VIBE PTE. LTD and its affiliates (which we may refer to as “we”, “us” or “our”). Please read the following terms and conditions carefully before using our services. BY ACCESSING AND USING OUR WEBSITE, YOU AGREE TO COMPLY WITH THESE TERMS AND CONDITIONS.

You must be the older of: (i) 18 years, or (ii) at least the age of majority in the jurisdiction where you reside and from which you use our services. You confirm that you are receiving any Services provided by us for the purposes of carrying on a business activity and not for any personal, household or family purpose.

 

B. Scope of Application

These terms and conditions apply to all individuals who access, browse, or make purchases through our website. Whether you are a consumer, wholesaler, or brand partner, you are required to comply with these terms.

 

C. User Responsibilities

a) Users agree to provide accurate and truthful information when registering or using our website. Users are responsible for keeping their account details confidential and ensuring that all activities under their account comply with applicable laws.

b) We may, but have no obligation to, to the extent permitted by applicable law, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and conditions.

c) You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Additionally, you agree not to use the website for any unlawful purpose or in any way that violates applicable local or international laws or regulations. You also agree not to engage in any behavior that may reasonably be deemed harmful, abusive, disruptive, or that restricts or interferes with others' use of the website, or that may expose us or others to liability. You shall not use any automated or manual tools (such as bots or scrapers) to extract data or access the website without our prior written permission, or attempt to overload, interfere with, or disrupt the normal functioning, security, or integrity of the website. You may not use the website to distribute unsolicited commercial messages or spam. Any such actions are strictly prohibited and may result in suspension or termination of your account.

 

D. Orders and Payments

By placing an order on our website, you agree to pay the full amount for the selected items. All payments will be processed through our secure payment channels. You authorize us (or our third-party payment processor) to charge the total amount to your selected payment method.

If your payment is declined, reversed, or otherwise not authorized, we reserve the right to cancel your order without liability.

 

E. Prices and Product Information

Product prices are displayed in the local currency based on your region, such as United States Dollar (USD), Euro (EUR), British Pound (GBP), or Australian Dollar (AUD). The currency displayed depends on your shipping location or browser settings and reflects the amount payable at checkout.

Any currency conversion fees applied by your payment provider are your responsibility.

 

F. Shipping and Delivery

Our shipping services (please view through as: Shipping Policy ), with delivery times varying depending on your shipping address and selected shipping method. Shipping fees are calculated based on the weight and destination of your order.

 

G. Returns and Exchanges

We offer a 15-day return and exchange policy for eligible products. Products must be unused and in original condition. Please refer to our Return & Refund Policy for further details.

 

H. Intellectual Property

All content on this website, including but not limited to trademarks, logos, text, images, graphics, videos, and software, is the property of the MUDDY VIBE or third parties who have granted us the license for its use. The content is protected under applicable local and international copyright laws. You may not copy or use any content from this website without prior authorization. You may not copy, reproduce, distribute, modify, display, or use any content from this website without obtaining prior express written consent from us or the respective rights holder.

As we ask others to respect our intellectual property rights, we respect the intellectual property rights of others. If you believe that material located on or linked to our website violates your copyright, you are encouraged to notify us in accordance with the applicable laws, including Digital Millennium Copyright Act. To do so, please send an email to service@muddyvibe.com and include the following:

• identify the copyrighted work that you claim has been infringed along with any copyright registration;
• identify the material or link on our website that you claim is infringing your copyrighted work;
• provide your full legal name, company affiliation, mailing address, telephone number, and email address;
• include in the body of your notice the following statement, followed by your electronic or physical signature: “I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of, the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”

We will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material.

 

I. Data Protection and Privacy Policy

We are committed to protecting your personal data and will handle it according to our Privacy Policy. All personal information will be used solely for order processing, customer support, and marketing activities. For more information, please refer to our Privacy Policy. These Terms incorporate the Privacy Policy by reference as those the Privacy Policy is fully set forth in these Terms.

 

J. Force Majeure

We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under the Terms or other contracts when caused by events that are beyond our reasonable control (“Force Majeure”). Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:

• Strike, lockout or other forms of protest.
• Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
• Fire, explosion, storm, flood, earthquake, collapse, epidemic, pandemic or any other natural disaster.
• Inability to use trains, ships, aircraft, motorized transport or other means of transport, public or private.
• Inability to use public or private telecommunication systems.
• Acts, decrees, legislation, regulations or restrictions of any government or public authority.
• Strike, failure or accident in maritime or river transport, postal transport or any other type of transport.

It shall be understood that our obligations deriving from the Terms or other contracts are suspended during the period in which Force Majeure remains in effect and we will be given an extension of the period in which to fulfil these obligations by an amount of time equal to the time the Force Majeure lasted. We will provide all reasonable resources to end the Force Majeure to the extent we can or to find a solution that enables us to fulfil our obligations under the Terms despite the Force Majeure.

 

K. Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any loss or damage resulting from website malfunctions, payment processing issues, shipping delays, or any other factors beyond our control, or any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Our website may contain links to third-party sites that are not owned or controlled by us. References on our website to any names, marks, products or services of third parties, or links to third-party sites or information, are not an endorsement, sponsorship, or recommendation of the third party or its information, products, or services. Your use of any such third-party site or platform is at your own risk and will be governed by such third party’s terms and policies (including its privacy policies). We strongly advise you to read all third-party terms and conditions and privacy policies.

 

L. Governing Law and Dispute Resolution

These terms and conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of SINGAPORE. The United Nations Convention on Contracts for the International Sale of Goods will not apply to these Terms of Conditions and is hereby expressly excluded. This does not affect the applicable mandatory rights under the law of your country of residence.

All claims and disputes must be arbitrated or litigated on an individual basis and not on a class basis. Claims of more than one customer or user cannot be arbitrated or litigated jointly or consolidated with those of any other customer or user.

We are available by email at service@muddyvibe.com to address any concerns you may have regarding your use of the website. Most concerns may be quickly resolved in this manner. Each of you and we agree to use best efforts to settle any dispute, claim, question, or disagreement directly through consultation and good faith negotiations which shall be a precondition to either party initiating a lawsuit or arbitration.

If unresolved, any disputes arising from these terms, including any question regarding their existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one arbitrator. The language of the arbitration shall be English.

 

M. Changes and Updates

We reserve the right to modify, update, or change these terms and conditions at any time. All changes will be posted on the website and will take effect immediately. Please check this page regularly for the latest terms. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Conditions constitutes acceptance of those changes.

 

N. Contact Us

If you have any questions regarding these terms and conditions, please contact us via service@muddyvibe.com.