Return & Refund Policy

A. 30-Day Return Policy

We want you to be completely satisfied with your MUDDY VIBE purchase.

You may request a return or exchange within 30 days of receiving your order.

Items must be unused, unworn, in their original packaging, with all tags attached and no visible signs of use or damage.

For hygiene and safety reasons, intimate apparel (e.g. socks) are non-returnable once opened or if they are no longer in a resaleable condition.

B. Limited 6-Month Warranty

MUDDY VIBE offers a limited 6-month warranty against manufacturing defects from the data of original purchase. This warranty applies to purchases made directly from Muddy Vibe or authorized retailers, and does not affect any statutory rights under applicable consumer laws.

If a product experiences a manufacturing defect, we will gladly exchange it free of charge.
If the exact product is no longer available, a product of similar value and style will be provided.

Defective items are eligible for replacement only within six (6) months from the original purchase date.

Proof of purchase (such as an order confirmation or receipt) is mandatory to process any warranty claims.

All warranty claims must be directed to the store purchased.

*Note: This warranty covers manufacturing defects only and does not cover damage caused by misuse, accidents, improper care or normal wear and tear.

C. Return Process

To initiate a return or exchange:

Provide your order number, the reason for return or exchange and supporting evidence such as photos of the product (if applicable).

Our customer service team will review your request and provide return instructions, including the return address. Unauthorized returns or packages without our confirmation may not be processed.

D. Damaged and Wrong Products or Issues

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Provide clear photos of the issue along with your order number.

We will cover the return shipping costs and offer a refund or send a replacement promptly.

E. Exchanges

We do not offer direct exchanges. If you would like to exchange your product for a different size, color, or style:

Please follow the return process above.

Place a new order separately for the replacement item.

Exchanges are subject to product availability.

F. Return Shipping Fee and Restocking Fee

If the return is due to a product defect or a shipping error on our part, MUDDY VIBE will cover the return shipping costs.
If the return is for non-quality reasons (such as wrong size, change of mind):

The customer is responsible for the return shipping cost.

A 10% restocking fee will be deducted from the refund amount.

We recommend using a trackable shipping service to ensure safe delivery of your return.

G. Refunds

Refunds will be processed back to your original payment method within 5 – 10 business days after we receive and inspect the returned item.

Refunds are issued based on the actual amount paid at the time of purchase, rather than the product’s original listed price.

Original shipping fees (if any) are non-refundable unless the return is due to a defect or error.

If the returned product is damaged or not in its original condition, a partial refund may be issued based on the condition of the product.
If your original payment method is no longer valid, please notify us to arrange a bank transfer or alternative refund method.
If a refund to your original payment method is unsuccessful—such as in cases where the card has expired or the account is closed—we will contact you to arrange an alternative refund method.

H. Working Hours

Our customer service team is available:

Monday to Friday

9:00 AM – 6:00 PM (UTC+1)

Closed on weekends and public holidays

We aim to respond to all return and refund inquiries within 1 business day.

Please note: Response times may be longer during promotional events or holidays.