Shipping Policy
A. Shipping Areas
We currently ships to the following regions:
- Australia (AU)
- New Zealand (NZ)
- United Kingdom (GB & NI)
- Denmark (DK)
- Hungary (HU)
- Romania (RO)
- Slovakia (SK)
- France (FR)
- Germany (DE)
- Italy (IT)
- Spain (ES)
- Netherlands (NL)
- Austria (AT)
- Belgium (BE)
- Switzerland (CH)
- Czech Republic (CZ)
- Finland (FI)
- Ireland (IE)
- Luxembourg (LU)
- Poland (PL)
- Portugal (PT)
- Sweden (SE)
- Canada(CA)
- United States (US)
*Please note: We do not ship to P.O. boxes or military addresses (APO/FPO/DPO), as courier services require a physical street address.
B. Shipping Costs
a) Free Standard Shipping
We offer free standard shipping on all shoe orders, with no minimum purchase required.
b) Surcharge Areas
There are currently no remote area surcharges.
If this policy changes in the future, any applicable fees will be communicated prior to dispatch.
C. Transit, Handling & Order Cut-Off Time
Transit Times:
- United States: 8-10 business days
- United Kingdom: 5 – 8 business days
- Selected European countries: 7 – 12 business days (Specific country code, please refers to Shipping Policy-A.)
- Australia/ New Zealand: 8 –12 business days
-
For specific country codes, please refer to Shipping Policy-A.
Handling Time: Orders are processed within 1 – 2 business days after payment confirmation.
Order Cut-Off: Orders will be processed in 1-2 business days.
*Note: We and our carriers do our best to process and deliver your order on time, but order delays may occur due to high order volume during the peak seasons or promotional events, hazardous weather conditions and incomplete or incorrect address.
**Business days are defined as Monday through Friday, excluding public holidays or official non-working days in the destination country. Orders placed on weekends or public holidays will be processed on the next available business day.
D. Shipping Partnerships
We work with reliable courier partners such as Royal Mail, Yodel, DPD, DHL, and other trusted logistics services to ensure fast and secure delivery.
E. Change of Address
- If you need to update your shipping address:
Please contact us immediately at service@muddyvibe.com.
- If the request is made before dispatch, we will update your address free of charge.
Once the order has been dispatched, address changes are unfortunately not possible.
F. Cancellations
a) Before Dispatch
Orders can be cancelled at no cost if the cancellation request is made before dispatch.
b) After Dispatch
If your order has already been dispatched, cancellations cannot be processed. You can return the product after receiving it by following our Return & Exchange Policy.
G. Parcels Damaged in Transit
If your order arrives damaged:
Please contact us within 48 hours of delivery at service@muddyvibe.com with your order number and photos of the damaged packaging and item(s).
Failure to report within the stipulated time may affect your eligibility for a refund or replacement.
Provide your order number and photos of the damaged packaging and item(s).
We will arrange a replacement or issue a full refund promptly.
H. Taxes and costomfees
VAT & custom fees are not included in the price (all prices on our site are shown in US dollars), and depend on the country of destination. All orders are shipped from Sweden or Germany.
United States: Keep your order below $800, and you don't need to pay any additional VAT or customs fees. However, if your order is $800 or more, import charges will apply prior to delivery. In the event that any additional fees arise, please note that these will be your responsibility to cover.
Sales tax may apply depending on the state you reside in within the USA. The applicable sales tax will be displayed at checkout.
Australia: Keep your order below $1000 AUD (around $615 USD), and you don't need to pay any additional VAT or customs fees. However, if your order is $1000 AUD (around $615 USD) or more, import charges may apply prior to delivery. In the event that any additional fees arise, please note that these will be your responsibility to cover.
New Zealand: Keep your order below $1000 NZ (around $555 USD), and you don't need to pay any additional VAT or customs fees. However, if your order is $1000 NZ (around $555 USD) or more, import charges may apply prior to delivery. In the event that any additional fees arise, please note that these will be your responsibility to cover.
European Union: All orders shipped to the following EU countries are subject to VAT (Value-Added Tax) and potentially customs duties, depending on the value of your order and local regulations: France, Germany, Italy, Spain, Netherlands, Austria, Belgium, Czech Republic, Finland, Ireland, Luxembourg, Poland, Portugal, Sweden.
If the order value is below €150, VAT is typically collected at checkout and no additional import duties will apply. If the order value is €150 or more, both VAT and customs duties may apply upon import. These charges are not included in your payment to us and must be paid by the customer prior to delivery.
United Kingdom: Orders shipped to the United Kingdom may be subject to import VAT and customs duties, depending on the total value of your order and local tax regulations. For orders under £135, VAT is collected at checkout, and no additional import duties will apply upon delivery. For orders £135 or above, both VAT and customs duties may be charged by UK customs before delivery. These charges are not included in your payment to us and must be paid by the customer.
